Privacy Policy

Skyco Technologies (Pty) Ltd

Effective Date: 01-01-2021
Website: www.skycotech.co.za

1. Introduction

Skyco Technologies (Pty) Ltd (“Skyco”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you interact with Skyco Technologies, including through our website, products, services, partner programs, marketing activities, and business engagements.

By using our website or engaging with our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

Skyco Technologies may collect and process the following types of personal information:

2.1 Information You Provide Directly

This may include:

  • Full name and surname

  • Company name and job title

  • Contact details (email address, telephone number, mobile number)

  • Business address and billing details

  • Partner or reseller registration details

  • Communication preferences

  • Information submitted through contact forms, enquiry forms, or support requests

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited and website usage data

  • Cookies and tracking data (see Section 9)

2.3 Information Obtained from Third Parties

We may receive information from:

  • Business partners and resellers

  • Suppliers and manufacturers

  • Public business directories

  • Event registrations and exhibitions

3. Purpose of Collecting Personal Information

Skyco Technologies collects personal information for legitimate business purposes, including:

  • Providing and delivering our products and services

  • Processing orders, quotations, and project enquiries

  • Managing reseller and partner relationships

  • Providing technical support and customer service

  • Marketing and promoting our products, solutions, and events

  • Improving website performance and user experience

  • Complying with legal and regulatory obligations

  • Internal business analytics and reporting

4. Legal Basis for Processing Personal Information

We process personal information based on:

  • Your consent

  • Contractual necessity

  • Legitimate business interests

  • Compliance with legal obligations

5. How We Use Personal Information

Your personal information may be used to:

  • Respond to enquiries and provide requested information

  • Provide quotations and sales support

  • Manage partner and reseller programs

  • Send marketing communications, newsletters, and product updates

  • Provide training and certification services

  • Manage event participation and registrations

  • Improve our services and product offerings

You may opt out of marketing communications at any time.

6. Sharing of Personal Information

Skyco Technologies does not sell personal information to third parties.

We may share personal information with:

  • Authorised employees and contractors

  • Manufacturers and technology partners (when required for project delivery or support)

  • Logistics and delivery providers

  • IT service providers and hosting partners

  • Professional advisors, auditors, and legal authorities when required by law

All third parties are required to maintain confidentiality and protect personal information.

7. Data Security

Skyco Technologies implements appropriate technical and organisational measures to safeguard personal information against:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

  • Cybersecurity threats

While we take reasonable steps to protect data, no electronic transmission or storage system is completely secure.

8. Data Retention

Personal information is retained only for as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Comply with legal and regulatory requirements

  • Maintain business records

When personal information is no longer required, it will be securely deleted or anonymised.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Enhance website functionality

  • Improve user experience

  • Analyse website traffic and performance

  • Support marketing and advertising efforts

Users may disable cookies through their browser settings, although this may affect website functionality.

10. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information

  • Request correction or deletion of personal information

  • Object to processing of personal information

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Regulator of South Africa

11. Third-Party Websites

Our website may contain links to external websites. Skyco Technologies is not responsible for the privacy practices or content of third-party websites.

Users are encouraged to review the privacy policies of any external sites they visit.

12. Updates to This Privacy Policy

Skyco Technologies reserves the right to update this Privacy Policy at any time. Updated versions will be published on our website with a revised effective date.

Users are encouraged to review this policy periodically.

13. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your rights relating to personal information, please contact:

Skyco Technologies (Pty) Ltd
Email: info@skycotech.co.za
Website: www.skycotech.co.za